Seven Deadly Email Sins

Speaker: Jamie Piercy
PCIA

Emails are part of the oxygen of our daily professional lives. They are a primary path of communication and we use them to get things done. Yet, given the litigious nature of our world, it is critical to treat this common form of communication with the attention it needs, and think very carefully about what we write and why we write it. This SE University session will present examples of self-implicating and subsequently weaponized emails and guidelines for writing appropriate, shorter, clearer messages.

Learning Objectives:

• Explore the best practices for writing well-crafted emails that are clear, concise, and actionable
• Examine and edit cited emails, identifying inappropriate text and discussing alternative language or alternative methods of communication
• Recognize and comprehend email communication that could create a misunderstanding, exacerbate an issue, or implicate the sender in a claim
• Use litmus test questions to evaluate emails before sending them; and to assess the need to send or further revise an email message with additional recommended preemptive actions

Handout and Registration emails for this session will be sent to SE University companies on Friday, August 7th.